Refund policy

Returns: Return and exchange requests must be initiated within 30 days of delivery. Please contact us at support@artandolive.co for assistance or to initiate a return or exchange. Returns/exchanges must be shipped back within 7 days of initiating.

Customers are responsible for return shipping costs. To ensure your refund, please send the item back using a traceable shipping service and in its original packaging, as we cannot be held accountable for lost or unreturned packages. Once we receive and inspect the item for damage, refunds will be issued to your original payment method. We reserve the right to deny refunds for returned items that are damaged or otherwise unsuitable for resale or restocking.

Damaged Products: If your product arrives damaged, please inform us by emailing support@artandolive.co with photos of the damaged item and its packaging. We will assess the damage, and upon confirmation, a replacement will be sent at no extra cost. 

Late or Missing Refunds: Refunds are issued promptly after we receive and process your returned item. If you have not received your refund, first recheck your bank account. Then, contact your credit card issuer as it may take some time for your refund to be officially posted. Next, reach out to your bank as processing times can vary. If you've done all this and still have not received your refund, please get in touch with us.

Right of Withdrawal (EU Customers):

If you are a consumer resident in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days from the day on which you (or a third party you indicate, other than the carrier) acquire physical possession of the goods. For an order of multiple goods delivered separately, the period runs from receipt of the last item.

To exercise your right of withdrawal, you may use the electronic withdrawal function available on our website: WITHDRAW HERE. You will be asked to confirm your withdrawal, and we will send you confirmation of receipt by email without delay. You may also inform us of your decision by an unequivocal statement (for example, by email to support@artandolive.co). To meet the withdrawal deadline, it is sufficient that you send your communication before the 14-day period expires.

If you withdraw, we will reimburse all payments received from you, including standard delivery costs, without undue delay and no later than 14 days from the day we are informed of your decision. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having returned them, whichever is earliest. We will use the same means of payment you used for the initial transaction unless you expressly agree otherwise; you will not incur any fees as a result of the reimbursement.

You must return the goods without undue delay and no later than 14 days from the day you communicate your withdrawal. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.